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Are there minimum quantities for orders?
Generally minimum order of 100 is required per promotional product and 10 units for embroidered promotional clothing and caps. However please see specific information related to quantities and discounts for larger quantities on our website. We endeavour to tailor an order to suit your business’s needs.
What colours are available for printing?
The Pantone Matching System (PMS) has been developed to allow you to choose from a wide range of shades whereby inks can be mixed to create your desired printing colour. Our products come in a wide range of colours, when ordering please select a colour/s from the PMS Colour Chart tab of our website for the printing of your logo onto the promotional items. We do our best to match all colours as closely as possible, however cannot guarantee an exact match on all materials. For all embroidery orders we will match your artwork colours as closely as possible to available embroidery threads.
What format does my artwork need to be?
In order to brand your promotional products to the highest standard we require the correct form of electronic art. Our innovative ordering system allows you to upload your artwork directly when making your order. We then put together a product template to ensure optimal positioning and colour using our PMS Colour matching system. The preferred file type for most promotional product branding is a vectorised artwork file. These files allow us to accurately manipulate your company logo artwork to ensure that image quality is not comprimised due to resizing. This results in the very best possible print. We are always happy to help in assisting with artwork at no additional charge, contact us. Vectorised Artwork (.eps, .ai or correl draw files) Artwork in the vector format are perfect for promotional products. This format ensures no loss in quality due to resizing and manipulation. We are happy to help reillustrating logos in Vector format. JPEG(.jpg) A jpeg file in high resolution is usually OK to use for promotional products, however as we want to achieve the highest quality print at all times we will review your file and may need to reillustrate into Vector format if required. PDF Files .pdf files have limited use for printing promotional products, similar to JPEG files we may need to reillustrate in order to achieve excellent printing results.
What does the initial set up cost cover?
The initial set up fee includes transferring your artwork to a specialised printing plate which can be re used for future printing and application or mixing of your chosen PMS colours which will be used to print the image onto your promotional goods. In the case of embroidery this set-up includes digitizing your artwork into a format that can be embroidered on to your choice of promotional clothing. All set-up charges are one-off, if you re-order we do not charge set-up charges.
What forms of payment are accepted?
For your convenience we accept payment via Credit Card (VISA or Mastercard), Direct Deposit or Cheque.
How long will my order take to process?
Processing your order usually takes 5-15 business days depending on quantity and colour set up ordered. We strive for very fast turnaround and production times. We will provide a template of artwork positioning and colour for your authorization to ensure you are happy before beginning the production of your promotional products. We can always try our very best to accommodate tight deadlines.
What if I require a product not listed in the PrintaPromo online catalogue?
Our online catalogue aims to provide a wide range of unique and high quality promotional ideas to suit any budget and is constantly updated. However if you have a specific product in mind or would like to discuss alternative promotional items please contact us. We aim to meet all your promotional product requirements.
How much will shipping cost?
Prices in our online catalogue do not include postage and shipping costs. We use the most economical/efficient way to freight your order directly to you. Shipping methods include, Australia Post, Fastway and Packsend. Our innovative online ordering system automatically calculates freight to your state based on the weight and quanitity of promotional products ordered. Promotional products will only be released until payment is received for your entire order.
What if I receive damaged or broken items?
In the event that damage is incurred, if obvious at time of delivery e.g. outer carton, please note it on the delivery docket and advise us. We do not take responsibility for damaged mugs in transit however please advise as we can lodge a claim with our freight company.
Do you offer price matching?
We have the most competitive prices on our huge range of promotional products and corporate gifts. We are so confident that our prices are low that if you are quoted a better price elsewhere we will match it and throw in a further 5% discount!
What coloured ink is in your promotional pens?
Unless specified, all pens in our range come with black ink, but we can supply blue refills if required.
Will I see a proof before production?
Certainly, before we commence production on your order we will issue via email an artwork proof for your approval. This will show you colours, sizing and positioning of your artwork on your selected products. If you have ordered embroidered clothing, we will also issue an embroidery template for your review showing approximate sizing of artwork on garment, stitch count and thread colours. Once you are happy to proceed with production you can email or fax your approval to us. If you require any changes at all please let your customer service representative know so we can accommodate your changes.
How can I request a sample?
Please refer to our Samples Policy.
How can I get more help?
For any queries regarding the PrintaPromo website, promotional products and pricing, please contact us. We will endeavour to respond to your questions within 6 business hours.